lodibbb Privacy Policy

1. Introduction

1.1 lodibbb is committed to protecting the privacy and personal data of every Filipino player who uses our platform. We understand that trust is the foundation of any relationship between a player and an online gaming operator, and we take our data protection responsibilities seriously.

1.2 This Policy applies to all personal data collected through the lodibbb website, mobile-optimised platform, customer support channels, and any other services operated by lodibbb. It applies to registered players, prospective players who browse the platform without registering, and individuals who contact lodibbb support.

1.3 This Policy should be read alongside the lodibbb Terms & Conditions and Responsible Gaming Policy. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

2. Data Controller

2.1 For the purposes of the Philippine Data Privacy Act of 2012, lodibbb acts as the personal information controller in respect of the personal data it collects from players and platform visitors.

2.2 lodibbb is responsible for determining the purposes and means of processing your personal data. If you have any questions about how lodibbb handles your data, you may contact our Data Protection Officer via the contact details set out in Section 14 of this Policy.

3. Personal Data We Collect

3.1 lodibbb collects personal data from you in the following categories:

3.1 Registration Data

When you create a lodibbb account, we collect the information you provide during the registration process, including:

• Full legal name;
• Date of birth (to verify you are 21 years of age or older);
• Email address;
• Mobile number;
• Residential address (city, province, Philippines);
• Username and password (password stored in hashed form only).

3.2 Identity Verification (KYC) Data

To comply with Philippine anti-money laundering regulations and to verify player identity before processing withdrawals, lodibbb may collect:

• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilHealth ID, driver's licence, UMID);
• Proof of address documents;
• Proof of payment method ownership;
• Selfie or facial verification image where required.

3.3 Financial Data

lodibbb collects transaction data necessary to process deposits and withdrawals, including:

• GCash or PayMaya account reference (not full account credentials);
• Bank account name and last four digits for BPI, BDO, and Metrobank transfers;
• Transaction amounts, dates, and reference numbers;
• Deposit and withdrawal history.

3.4 Platform Usage Data

lodibbb automatically collects certain technical and behavioural data when you use the platform:

Data Type	Examples	Purpose
Device & Technical	IP address, device type, browser, OS version	Security, fraud prevention, platform optimisation
Session Data	Login times, session duration, pages visited	Responsible gaming monitoring, platform improvement
Game Activity	Games played, bet amounts, win/loss records	Account management, regulatory compliance, responsible gaming
Communication Data	Support chat logs, email correspondence	Customer service, dispute resolution, quality assurance
Cookie Data	Session tokens, preference settings, analytics identifiers	Platform functionality, performance analytics

4. How We Use Your Personal Data

4.1 lodibbb uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, and ad minister your lodibbb account and provide access to all platform features;
• Identity Verification: To verify that you meet the 21+ age requirement and to complete KYC checks as required by Philippine regulations;
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank;
• Regulatory Compliance: To meet our obligations under Philippine anti-money laundering laws, gaming regulations, and data privacy legislation;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorised account access;
• Responsible Gaming: To monitor gaming behaviour and intervene where patterns suggest potential problem gambling, in line with our Responsible Gaming Policy;
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 support team;
• Platform Improvement: To analyse usage patterns and improve the lodibbb platform, game selection, and user experience for Filipino players;
• Marketing Communications: To send you promotional offers, bonuses, and platform updates where you have provided consent to receive such communications.

5. Legal Basis for Processing

5.1 lodibbb processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing required to perform our obligations under the lodibbb Terms & Conditions, including account management, payment processing, and game provision;
• Legal Obligation: Processing required to comply with applicable Philippine laws, including anti-money laundering regulations, gaming regulations, and tax obligations;
• Legitimate Interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. Data Sharing & Disclosure

6.1 lodibbb does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary:

• Payment Processors: GCash, PayMaya, BPI, BDO, and Metrobank, to process your deposits and withdrawals;
• KYC & Identity Verification Providers: Third-party identity verification services engaged to assist with age and identity checks;
• Game Software Providers: International game providers whose titles are available on the lodibbb platform, to the extent necessary to deliver game services;
• IT & Security Service Providers: Cloud hosting, cybersecurity, and fraud detection providers engaged to support platform operations;
• Regulatory Authorities: Philippine government agencies and regulatory bodies, including the National Privacy Commission, where disclosure is required by law;
• Law Enforcement: Philippine law enforcement authorities where lodibbb is legally required or permitted to disclose information in connection with the investigation of criminal activity.

6.2 All third-party service providers engaged by lodibbb are contractually required to process personal data only for the specified purpose and to maintain appropriate security standards consistent with the Philippine Data Privacy Act of 2012.

7. Cookies & Similar Technologies

7.1 lodibbb uses cookies, web beacons, and similar tracking technologies on the platform. Cookies are small text files stored on your device that help us recognise you, maintain your session, and understand how you use the platform.

7.2 lodibbb uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication tokens and security cookies. These cannot be disabled without affecting core platform functionality.
• Functional Cookies: Remember your preferences such as language settings and display options to personalise your experience on lodibbb.
• Analytics Cookies: Collect aggregated, anonymised data about how players use the lodibbb platform, helping us identify areas for improvement.
• Marketing Cookies: Used only where you have consented, to deliver relevant promotional content about lodibbb offers.

7.3 You can manage or disable cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the lodibbb platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

8. Data Retention

8.1 lodibbb retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specifically:

• Account registration data and KYC documents are retained for a minimum of five (5) years following account closure, in compliance with Philippine anti-money laundering regulations;
• Financial transaction records are retained for a minimum of five (5) years;
• Customer support communications are retained for three (3) years;
• Marketing consent records are retained for the duration of your account and for two (2) years following withdrawal of consent.

8.2 Where personal data is no longer required for any lawful purpose, lodibbb will securely delete or anonymise it in accordance with our internal data retention procedures.

9. Data Security

9.1 lodibbb implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and the lodibbb platform;
• Encryption of sensitive data at rest, including KYC documents and financial records;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of platform infrastructure;
• Multi-factor authentication requirements for internal system access.

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, lodibbb will notify the Philippine National Privacy Commission and affected players in accordance with the timeframes prescribed by the Data Privacy Act of 2012 and its Implementing Rules.

10. Your Data Privacy Rights

10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by lodibbb:

• Right to be Informed: The right to be informed of how your personal data is collected, used, and processed — which this Policy fulfils;
• Right of Access: The right to request a copy of the personal data lodibbb holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to lodibbb's legal retention obligations;
• Right to Object: The right to object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format;
• Right to Lodge a Complaint: The right to lodge a complaint with the Philippine National Privacy Commission if you believe your data privacy rights have been violated.

10.2 To exercise any of the above rights, please contact the lodibbb Data Protection Officer using the contact details in Section 14. lodibbb will respond to all data subject requests within thirty (30) days of receipt. Where a request is complex or numerous, this period may be extended by a further thirty (30) days, and you will be notified accordingly.

11. Children's Privacy

11.1 The lodibbb platform is strictly intended for adults aged twenty-one (21) years and above. lodibbb does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted during the registration process and at subsequent intervals to enforce this requirement.

11.2 If lodibbb becomes aware that personal data has been collected from an individual under the age of 21, the relevant account will be immediately suspended and the personal data will be deleted as soon as practicable. If you believe that a minor has registered on the lodibbb platform, please contact our support team immediately.

12. International Data Transfers

12.1 lodibbb's primary operations and data storage are based in the Philippines. Where personal data is transferred to or processed by service providers located outside the Philippines (for example, international game software providers or cloud infrastructure providers), lodibbb ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act of 2012.

12.2 Such safeguards may include contractual data processing agreements incorporating standard data protection clauses, or transfers to jurisdictions recognised as providing an adequate level of data protection.

13. Changes to This Privacy Policy

13.1 lodibbb reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

13.2 Where changes are material, lodibbb will notify registered players via the platform or by email to your registered address. Your continued use of the lodibbb platform following notification of any amendment constitutes your acceptance of the revised Policy.

14. Contact & Data Protection Officer

14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way lodibbb handles your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 through the lodibbb platform
• Response Time: lodibbb aims to acknowledge all privacy enquiries within 48 hours and to resolve them within 30 days.

14.2 If you are not satisfied with lodibbb's response to your privacy concern, you have the right to escalate your complaint to the Philippine National Privacy Commission.